Hotworx and Goodcall: Revolutionizing Customer Support With AI

“Before we had Goodcall, we had an old-fashioned answering system. Servicing customers was a real problem, and we were losing a lot of them.  It is simply awesome. It allows you to function as a larger business and drive support at scale.”
-Vijay Nair, Owner at Hotworx Austin, TX
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A Communication Evolution

Hotworx’s adoption of Goodcall led to improved business practices. By optimizing message-taking procedures and enhancing inter-team communication, they successfully transformed every incoming call into a valuable growth opportunity.

Boosting Productivity and Customer Engagement

Hotworx leveraged Goodcall’s Message Taking skill to significantly increase productivity and ensure they never missed an opportunity to connect with customers and close deals.

Unlocking the Potential of Thousands of Calls

Before embracing Goodcall, Hotworx relied on a conventional phone line and operational approach. By empowering their agent with company knowledge and skills Hotworx has been able to discover opportunity in every call.

About Hotworx

Company size

400+

Industry

HOTWORX is a virtually instructed exercise program/studio created for users to experience the many benefits of infrared heat absorption while completing a 30-minute Isometric workout or 15-minute High Intensity Interval Training (HIIT) session.

Industry

Fitness

Automated responses increase data reliability

Challenge

Balancing Support, Sales, Volume, and Resources.

Approach

Hotworx deployed Goodcall AI Agents to answer calls round-the-clock, optimizing agent greetings, message taking, and directory skills.

Results

Hotworx’s agents handled thousands of calls, achieving an outstanding 85% Click-Through Rate (CTR) to their owned channels.

“Before we had Goodcall, we had an old-fashioned answering system. Servicing customers was a real problem, and we were losing a lot of them. It is simply awesome. It allows you to function as a larger business and drive support at scale.”

-Vijay Nair, Owner at Hotworx Austin, TX

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